Help & Support
The web dashboard is live. The iPhone app is still pre-launch. iPhone instructions below apply only to invited testers with a pre-release build. Joining the waitlist does not start a trial or subscription.
Common questions
How does auto-trip detection work?
In the pre-release iPhone app, MyMilesAI uses motion signals and GPS to detect likely drives and record them in the background. Detection depends on location and Motion & Fitness permissions, signal quality, iOS background behavior, and device settings. Review the resulting log and add any trip that was not detected.
Why didn't my trip record?
Check that location access is set to “Always” and Motion & Fitness access is on. Low signal, Low Power Mode, force-quitting the app, and iOS background limits can also affect detection. Add the trip manually, then email us if the problem repeats.
Can I edit a trip or change its classification?
Yes. Tap any trip in the Trips tab to edit its category (Business or Personal), purpose, and notes. You can also use the Auto-Classify button (the floating action button) to bulk-classify everything in one pass — manual changes always override the automatic suggestions.
How do I export my mileage log?
The live web dashboard can export PDF or CSV. The pre-release iPhone app also includes Excel and QuickBooks-compatible CSV options. Review dates, distances, classifications, purposes, notes, and the rate used before relying on any report.
Can I start or cancel an iPhone subscription today?
No. No iPhone trial or subscription is available during pre-launch. When subscriptions launch, final trial, renewal, cancellation, and pricing terms will appear in the App Store before enrollment; Apple ID subscription settings will provide cancellation.
How do I get a refund?
There are no MyMilesAI iPhone subscription charges during pre-launch. After subscriptions become available, App Store purchases and refund requests will be governed by the terms shown at enrollment and Apple’s applicable policies at reportaproblem.apple.com.
How do I delete my account and data?
From the app: Settings > Delete Account. You'll be asked to confirm, then to enter a 6-digit code we email you to verify it's you. Deletion is immediate and permanent — once confirmed, all your trip data, account information, and exports are erased from our servers right away and cannot be recovered. Export anything you want to keep first.
In-app help
For the fastest help, tap Settings > Contact Support inside the MyMilesAI app. That opens a prefilled email with your device info and account ID so we can diagnose faster.
Refunds & billing
No iPhone payment is collected today. MyMilesAI plans to use Apple App Store billing after launch; final localized price and billing terms will be shown before enrollment.
Data export & portability
The live web dashboard supports PDF and CSV export. The pre-release iPhone app also includes Excel and QuickBooks-compatible CSV options. MyMilesAI intends previously recorded trip records to remain viewable and exportable after a future paid automatic-tracking subscription ends, subject to the final terms shown at launch. Export a copy before deleting your account.
Privacy & security questions
See our Privacy Policy for details on what we collect and how it's stored. EU/UK residents may exercise GDPR rights (access, rectification, erasure, portability) and California residents may exercise CCPA/CPRA rights by emailing privacy@mymilesai.com.
Bug reports & feature requests
Found a bug? Want a feature? Email support@mymilesai.com with as much detail as possible — what you expected, what happened instead, and when. Screenshots help. We read every message and reply as soon as we can on weekdays.
Contact
Harijas LLC, Manteca, CA.
Support: support@mymilesai.com
Privacy: privacy@mymilesai.com