Help & Support
MyMilesAI has two parts: a web dashboard at mymilesai.com for reviewing trips and creating reports, and the MyMilesAI iPhone app, which detects drives automatically. Questions about either go to the same inbox.
Common questions
How does auto-trip detection work?
In the iPhone app, MyMilesAI uses motion signals and GPS to detect likely drives and record them in the background. Detection depends on location and Motion & Fitness permissions, signal quality, iOS background behavior, and device settings. Review the resulting log and add any trip that was not detected.
Why didn't my trip record?
Check that location access is set to “Always” and Motion & Fitness access is on. Low signal, Low Power Mode, force-quitting the app, and iOS background limits can also affect detection. Add the trip manually, then email us if the problem repeats.
Can I edit a trip or change its classification?
Yes. On iPhone, tap any trip in the Trips tab to edit its category (Business or Personal), purpose, and notes. On the web, open Trips and use the classification control on any row. You can also use the Auto-Classify button (the floating action button) to bulk-classify everything in one pass — manual changes always override the automatic suggestions.
How do I export my mileage log?
The web dashboard exports PDF, CSV and QuickBooks-compatible CSV from Reports. The iPhone app adds Excel. Review dates, distances, classifications, purposes, notes, and the rate used before relying on any report.
How do billing and cancellation work?
MyMilesAI Pro — $99.99 per year (about $8.33 per month), billed annually through Apple. The MyMilesAI iPhone app requires an active MyMilesAI Pro subscription or free trial. Creating a web account never asks for payment details.
Free trial. Eligible new subscribers get a 7-day free trial. Nothing is charged during the trial. The annual charge is made to your Apple Account when the trial ends unless you cancel at least 24 hours before the trial ends. If you are not eligible for the trial, you are charged when you confirm the purchase. Apple decides eligibility; in general, one free trial per Apple Account. If you cancel during a free trial, you cannot restart the same free trial.
Renewal. The subscription renews automatically each year unless you cancel at least 24 hours before the end of the current period. Under Apple’s terms, your Apple Account is charged no more than 24 hours before the start of the next subscription period.
How to cancel. On your iPhone: Settings › your name › Subscriptions › MyMilesAI › Cancel Subscription. Cancelling stops future renewals; you keep access until the end of the period you have paid for. The app supports Restore Purchases.
How do I get a refund?
Payments are processed by Apple; MyMilesAI cannot issue refunds for App Store purchases. Ask Apple at reportaproblem.apple.com. Nothing limits any refund right you have under applicable law. The web dashboard doesn’t take payments, so there is nothing to refund on the web.
How do I delete my account and data?
From the iPhone app: Settings > Delete Account. You'll be asked to confirm, then to enter a 6-digit code we email you to verify it's you. Export anything you want to keep first.
Deletion is immediate and permanent. Once confirmed, your trips, account information and history are erased from our live database right away and cannot be recovered. A few limited records, such as pseudonymous billing and security logs and database backups until they expire (never more than six months), are kept as described in our Privacy Policy. Deleting your account does not cancel an Apple subscription — cancel it first in Settings › your name › Subscriptions on your iPhone. iPhone users delete in the app (Settings, or the screen shown without an active subscription); if you only use the web dashboard, e-mail privacy@mymilesai.com from your account’s e-mail address and we will delete your account. If your account has been suspended or terminated by us, you can still request deletion or a copy of your data by e-mail at the same address; suspension or termination does not cancel an Apple subscription either.
In-app help
For the fastest help, tap Settings > Contact Support inside the MyMilesAI app. That opens a prefilled email with your device info and account ID so we can diagnose faster.
Refunds & billing
MyMilesAI Pro is billed by Apple. Your App Store receipt, renewal date and cancellation controls are in your Apple Account subscription settings (on your iPhone: Settings › your name › Subscriptions). The web dashboard never collects payment details.
After it ends. The app shows only subscription, restore, account-deletion and support options. Your trips are not deleted; view and export them on the web dashboard at mymilesai.com/app with the same account.
Deleting your account does not cancel your subscription — cancel in Apple settings first. Suspending or terminating an account does not cancel an Apple subscription either.
Data export & portability
The web dashboard exports PDF, CSV and QuickBooks-compatible CSV; the iPhone app adds Excel. Your records are yours: export a copy whenever you like, and always before deleting your account.
Privacy & security questions
See our Privacy Policy for details on what we collect and how it's stored. EU/UK residents may exercise GDPR rights (access, rectification, erasure, portability) and California residents may exercise CCPA/CPRA rights by emailing privacy@mymilesai.com.
Bug reports & feature requests
Found a bug? Want a feature? Email support@mymilesai.com with as much detail as possible — what you expected, what happened instead, and when. Screenshots help. We read every message and reply as soon as we can on weekdays.
Contact
Harijas LLC (MyMilesAI), 668 Industrial Park Dr, 4323, Manteca, CA 95337 (mailing address) · 510-806-7385
Support: support@mymilesai.com
Privacy: privacy@mymilesai.com